Contact a kitchen about an order

Use the kitchen’s contact method on its storefront or confirmation. Contact options, such as a phone number to call or text, appear only when the kitchen has added them. Include your order code, name, and the specific issue. Do not send payment card numbers or passwords.

The kitchen decides whether it can change, cancel, replace, or refund a food order based on its policy and preparation status. Stovefront support can help with account or platform problems, but cannot promise a kitchen-specific outcome.